Practice Staff

Reception

The receptionists are your link with the rest of the practice. They may need to ask you medical details in order to work effectively. All information given to them is treated in confidence. We are proud to have a great team of efficient and courteous receptionists, however please be aware that they have a very tough job trying to balance the needs of all. We therefore insist that they are in turn treated in a courteous manner. Abusive or violent behaviour towards a staff member will prompt removal from the list.

Care Co-ordinators

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Health and Wellbeing Coaches

The role is to support patients to develop the knowledge, skills and confidence to become active participants in their own health and wellbeing. To guide patients to take more control of their own health by supporting them to develop their own plan by identifying their needs and their own goals, that can lead to long term lifestyle and behaviour change. To get referred contact your GP practice.

Physiotherapy

Physio First is our in house physiotherapy assessment team. They hold clinics regularly in the practice at both our Potterells main site, and our University site. The Physio First team will be able to assess your needs and either supply what you need in house, or refer you through to the hospital.